We send orders 1-2 days after being placed. If your order has not arrived within 10 working days please contact us on firstname.lastname@example.org
If you loggin to My Account at www.herotohero.com. There you can see your status
If you choose standard delivery option it is not possible to track your order. Only orders with shipment UPS standard or UPS Express service chosen are traceable.
Normally it takes around 4-6 working days to have the order delivered. Please note that in some remote area lead time might be longer.
It is always possible to exchange to a smaller/bigger bracelet as long as the bracelet is in unused condition and 14days exchange right. Please contact us at via email at email@example.com for further assistance.
Absolutely! You can do all sorts of activities. Just keep in mind that the bracelet can shrink 0.5-1 cm in contact with water.
Yes if you use it in contact with water it can shrink 0.5-1 cm.
Please contact us via email on firstname.lastname@example.org for return of a purchase and we will further assist you. As we constantly strive for improvement, we would highly appreciate if you could specify the reason for the return.
You can pay via invoice (only delivery in Norway, Denmark, Sweden & Finland), credit card, Klarna checkout or paypal. We use Klarnas and Dibs payment services and all card and personal details are dealt by Klarna and Dibs. We do not store any credit card details!
Payment of the invoice has to be done to Klarna.
Yes we delivery outside of Scandinavia however payment is only possible via Dibs
Please measure with a measuring tape the smallest part of your wrist. Do not add or deduct any cm. The size you measure of your wrist is the size you should order.
Anyone that support our everyday heroes and find our bracelets nice are welcome to purchase them. Many of our customers actively work in the professions our bracelets represent however majority are civilian.
Suggestions are always welcome. You can send us your proposals to email@example.com Please keep in mind that bracelets are hand-made and we are limited in the production and can therefore not produce all suggestions we receive.
Yes we take special orders and it costs XXX EUR per bracelet. We will always send a photo of the special order prior to shipping it.