These general terms apply on your purchase and usage of the website www.herotohero.com, registered under Protectors of Sweden AB. The terms constitute an agreement between you and Protectors of Sweden AB, swedish company registration nr 559071-7111, Briljangatan 92, 421 49 Västra Frölunda (from now on named Hero to Hero). By making a purchase and using this web site, you agree to these terms and conditions. Therefore, please read carefully the terms and conditions prior to using the website. At the time of purchase, the terms of purchase will be sent to the specified e-mail address that you have stated in the order. Protectors of Sweden do not under any circumstances conclude agreements with minors (under 18 years). Not even with the parental approval.
After an order has been placed an order confirmation is sent to the given e-mail address. Therefore it is important that correct e-mail address is given. Further it is recommended to save the confirmation in case contact is needed with our customer services. The order confirmation is also a receipt of purchase made.
You can pay by bank, credit card or after pay (administrated by Klarna and only for delivery in Sweden, Norway, Denmark and Finland). Protectors of Sweden does not handle any bank or credit card details. Please note that Klarna can make a credit check and if needed with a credit check company. These checks are never shared with a third party which means that it is never shown with other companies. This does not affect the credit value of a customer. If Klarna has done a check a customer will get according to law a copy of this check. Hero to Hero has a SSL certificate. SSL make sure that all data sent through the webbserver and website remains private and encrypted.
Paying with bank or credit card safe online. Klarna is administrating your payment safely encrypted and in accordance with strict bank standards. Your card details are sent directly through to your bank and cannot be accessed by anyone else but your bank. There are no extra charges when paying with bank card. Card payments dealt with Klarna are PCI-DSS certified which means that they follow the Payment Card Industry Data Security Standard.
You can choose to pay your order up to 14 days after placed order. When choosing after pay you have to be registered on the delivery address. You also have possibility to split up the payment. It is all done via Klarna. There are no extra charges when choosing after pay, however in case payment is not settled within the 14 days extra charges will apply. Please note if payment is not settled despite reminders sent the invoice will be given to a collection agency where further charges will apply.
All prices shown on the Hero to hero website, www.herotohero.com, are including VAT, in accordance with the applicable legislation. In case an order will be shipped to a delivery address outside the EU, please note that the VAT is removed at the checkout or earlier depending on which country the product will be delivered to.Please note that in case of an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Hero to Hero has no control over these charges and, since these charges are different for different countries, Hero to Hero cannot predict their amount. Hero to Hero advises you to contact your local customs office for further information.
Hero to Hero has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the product. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
Orders made in another person's name without the person’s consent, will be reported to the authorities. Hero to Hero holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel Hero to Hero to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Hero to Hero in order to get an address to send the goods to. Return shipping is paid by consumer. If an item is damaged during transport, Hero to Hero should be contacted within 30 days for information about compensation.
Hero to Hero ships worldwide. Deliveries are made in cooperation with the postal services and their partners. You have the right to cancel purchases and return delivered goods by contacting Hero to Hero’s customer service or using the contact form on Hero to Hero´s website within 30 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the risk for transporting the returned goods back to Hero to Hero.
In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Hero to Hero either by email or telephone. If a product has been discontinued Hero to Hero has the right to cancel the purchase and refund the paid amount to the customer. Hero to Hero will notify the customer of a replacement or equivalent products if available.
Warranty term: One year from the date of purchase. This warranty covers manufacturing defects on the bracelet itself (button and paracord). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the "contact us" page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue. Finally, write ‘reclaim of purchase’ as subject of the e-mail or letter. Return shipping is paid by Hero to Hero. If Hero to Hero cannot find any defects described above, the product will be sent back to the customer.
Note that repair/replacements will be charged in the following cases, even during the warranty term.
- Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
- Failure or damage caused by unjustifiable repair or modification
- Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
- Esthetical changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the colour on the wristband and the peeling of the plating, discoloring of the flag)
- In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 30 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly. Same applies for returns. Defective products returned to Hero to Hero should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. Hero to Hero has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, Hero to Hero will send the product back to the customer.
It is also possible to write a letter to Hero to Hero at: Protectors of Sweden, Briljantgatan 92, 421 49 Västra Frölunda. Please make sure to include name, order and short explanation to the complaint. We will thereafter contact you with further instructions on how to return damaged goods.
Customer has 3 years right to claim faulty goods however customer must report the fault within reasonable time. Hero to Hero follows Swedish local authority´s regulations (Konsumentverkets regler) regarding claims where 2 months is considered as a reasonable time to inform about a damage.
If there is a dispute Hero to Hero follows the Swedish ”Allmänna reklamationsnämndens rekommendationer”.
Further on customers have also right to use the European commission online platform for solving disputes, so called ODR. This is a new platform which the EU commission has launched where an unsatisfied customer that has purchased an item or service within EU can get help and advice instead of going to court. ODR stands for Online Dispute Resolution which refers to disputes on the Internet.
Hero to Hero shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Hero to Hero or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Hero to Hero.
The Hero to Hero website may include user generated content, for example social media applications. Hero to Hero does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
All products remain in Hero to Hero property until full payment is made.
All frauds are reported to the authorities and Hero to Hero reserves the right to cancel the purchase if any suspicion is raised.